Frequently Asked Questions (FAQ)

What is the delivery time for my order?

When you place an order with Movelyn, the delivery time may be slightly different from what you are used to. As our products are shipped directly from our suppliers, we are able to significantly reduce storage and transport costs. This allows us to offer our products at competitive prices.

The average delivery time is 5–10 working days (Monday to Friday, excluding public holidays).

What should I do if I have not received my order?

Due to the high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding.

If the expected delivery period has passed and you still have not received your order, please send us an email at info@movelyn.co.uk. We will investigate the status of your parcel and help you as soon as possible.

I want to exchange or return my order. How do I do this?

To request a return, simply contact our customer service team at info@movelyn.co.uk. Please include your name, order number (e.g. #0000) from your order confirmation email, and the reason for the return.

We will then provide you with the return address and confirm your return request. Once this has been confirmed, you can return the product using a courier of your choice.

How much does a return cost?

Unfortunately, return shipping costs are the responsibility of the customer. The cost will depend on the courier you choose.

Please check the website of your chosen courier for more information about their current shipping rates.

What are the conditions for returning my product(s)?

You have 30 days to return your order. The return period begins on the day you receive your item.

The product can only be returned if:

• The 30-day return period has not expired;

• The product is in its original packaging and all labels are still attached;

• The product has not been used.

Which payment methods can I use?

We accept payments via Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. If you are unsure whether your preferred payment method is accepted, simply follow the steps on the checkout page to view all available payment options.

All transactions are processed through secure and trusted payment systems and are therefore 100% secure.

What if I have not received an order confirmation email?

This should not happen. Please send an email to info@movelyn.co.uk including your full name and email address, and our team will be happy to assist you.

Can I cancel my order?

If you would like to cancel your order for any reason, please email us at info@movelyn.co.uk as soon as possible.

Please include your name, order number (e.g. #0000) from your order confirmation email, and, if possible, the reason why you would like to cancel your order.